Returns and Refund Policy

Thank you for scrolling through The Unsent. We are committed to provide high quality products and excellent customer service. Please review our Returns and Refund Policy carefully before making a purchase.

We accept returns only for damaged products.

Eligibility Criteria

  • Return and refund claims must be submitted within 24 hours of delivery.
  • The claim must include your Order Number, unboxing video, and any additional comments.
  • The product must be unused, in its original condition, and returned in its original packaging.
  • A proper unboxing video is mandatory as proof of damage. The video must clearly show:
    1. The unopened package,
    2. The complete unboxing process, and
    3. The visible damage to the product.
  • Send your video via email (theunsenthelp@gmail.com) or WhatsApp (9444401964).
  • Without an unboxing video, your claim for return or refund will not be accepted.
  • A receipt or proof of purchase (email) is required to complete any return request.
  • The return process must be initiated within 10 days of delivery.

Non-Returnable / Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Any item not in its original condition, or items damaged/missing parts for reasons not caused by us.
  • Any item returned more than 10 days after delivery.
  • Any item claimed as damaged without video proof (unboxing video is compulsory).
  • Items that are used, handled improperly, or returned without original packaging.
  • Returns due to change of mind, personal preferences, or accidental orders.
  • Customized orders of any kind.

Important Note

If the outer packaging is visibly damaged upon delivery, we strongly advise refusing to accept the package.

If you accept a visibly damaged package and wish to return the product, you must bear the return shipping charges.

Return Process

  1. Contact us via email at theunsenthelp@gmail.com or WhatsApp at 9444401964 with your order details, unboxing video, and reason for return.
  2. After verification, we will provide instructions for returning the product.
  3. Returns sent without prior approval or without the required proof will be rejected.
  4. Customers must provide shipping charges for the return initially.
  5. Once shipped, share the tracking number via email or WhatsApp.
  6. After we receive and inspect the returned product(s), the return shipping charges will be refunded to you.